Resolve a complaint or dispute
Submit a case to MANIDASO Operations for review and recorded handling. Enter your Reference ID if you have one. If you do not, submit your details and we will locate the related record.
Evidence-led review. Recorded handling. Accountable outcomes.
Case details
Submit the details below. We will confirm the current position and the next required action. If evidence is missing, we will tell you exactly what to provide.
Thank you. Your Resolve request has been recorded and queued for review. We will confirm what is already on record, what remains unverified, and what evidence is required before any decision or operational action is taken.
Reference:
We couldn’t match your details to an active request. Please check your reference ID (if you have one) and confirm your WhatsApp number includes the country code.
Status guide
These are the most common stages. Your exact steps depend on the case type and the records available.
- Received. Case logged and queued for review.
- In review. Scope and required evidence are assessed.
- Awaiting evidence. Missing items are requested before the case can proceed.
- Under investigation. Facts are checked against records and parties.
- Position confirmed. The resolution route and next step are set out.
- Action in progress. The confirmed action is being carried out where applicable.
- Resolved. Outcome recorded and case closed.
- Escalated. Raised for senior review or an external channel where required.
- On hold. Paused due to compliance, missing data, or by request.
MINIMUM INFORMATION REQUIRED
These details help us locate your request quickly.
- Your full name and WhatsApp number
- What this is about
- Case type
- Country and city if possible
- Reference ID if available
- Proof for payment or fraud concerns
Quick questions
Clear answers before you submit.
On your confirmation screen after submission or in WhatsApp or email messages from MANIDASO Operations.
Yes. Submit your full name, WhatsApp number, what this is about, and your country. We will locate the record.
Screenshots of messages, receipts, transfer confirmations, shipment labels, item photos, damage photos, and any MANIDASO messages.
Timing depends on the category, evidence quality, and whether multiple parties must respond.
Not always. Outcomes depend on verified facts, scope, and the applicable route.
Prefer WhatsApp?
If the case is urgent, WhatsApp is the fastest route. Send your full name, WhatsApp number, what this is about, and any screenshots.
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