MANIDASO Privacy Policy
This Privacy Policy explains how MANIDASO collects, uses, stores, protects, and discloses personal information when individuals interact with the MANIDASO platform and associated services.
Introduction
MANIDASO LTD ("MANIDASO", "we", "our", or "us") respects the privacy of individuals who interact with the MANIDASO platform and associated services.
This Privacy Policy explains how MANIDASO collects, uses, stores, protects, and discloses personal information when individuals use the MANIDASO website, participate in trade activities, submit verification requests, communicate with us, or otherwise engage with platform services.
MANIDASO operates as a trade governance platform that structures participation, verification, payment progression, movement records, and Trust File documentation across defined trade routes.
This Privacy Policy should be read together with our Terms & Conditions, Cookie Policy, and other governance documents published on this website.
Who We Are
MANIDASO LTD is a company incorporated in the United Kingdom.
MANIDASO operates the MANIDASO platform and acts as the controller of personal information collected through the website and associated platform services.
Where third-party providers perform services on behalf of MANIDASO, they may process information under separate contractual and legal obligations.
Information We Collect
MANIDASO collects personal information that is reasonably necessary to operate platform services, administer trade participation requests, maintain Trust File records, support verification procedures, facilitate communications, and comply with legal obligations.
Personal Information
- Full name
- Business name
- Email address
- Telephone number
- Country of residence
- Postal address
- Business registration details
- Professional or trade-related information
Trade Participation Information
- Buyer information
- Seller information
- Trade requests
- Product enquiries
- Route selections
- Quantity requirements
- Delivery preferences
- Platform submissions
- Trade-related communications
Verification Information
- Identity documentation
- Proof of address
- Business registration documents
- Product documentation
- Shipment documentation
- Verification records
- Eligibility information
- Compliance-related information
Payment Information
MANIDASO does not generally store complete payment card information.
Payment information may be processed by authorised payment providers, banks, financial institutions, escrow providers, payment processors, or other approved service providers.
Trust File Information
- Trade requests
- Verification outcomes
- Payment progression status
- Movement records
- Delivery confirmations
- Platform communications
- Dispute submissions
- Trust File documentation
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Referring website information
- Website usage information
- Cookie-related information
- Analytics information
Communications
- Contact form submissions
- Trade intake submissions
- Verification requests
- Support enquiries
- Email correspondence
- Dispute submissions
- Platform communications
Children
MANIDASO is not intended for children.
The platform is designed for businesses, traders, buyers, sellers, logistics providers, service providers, and individuals legally capable of entering commercial arrangements.
If we become aware that personal information relating to a child has been collected without an appropriate legal basis, reasonable steps will be taken to remove that information.
How We Use Information
MANIDASO may use personal information to:
- Operate and maintain platform services
- Process trade participation requests
- Facilitate communications between participants
- Support verification procedures
- Maintain Trust File records
- Manage route activity
- Respond to enquiries and support requests
- Detect fraud and misuse
- Resolve disputes
- Improve platform functionality
- Comply with legal obligations
- Protect platform security and integrity
Where marketing communications are offered, recipients may opt out at any time.
Legal Basis For Processing
Depending on the circumstances, MANIDASO may process personal information on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of rights and security
- Consent, where consent is required
Where processing relies on consent, consent may be withdrawn at any time.
Information Sharing
MANIDASO does not sell personal information.
Information may be shared where reasonably necessary with:
- Verification providers
- Payment providers
- Financial institutions
- Escrow providers
- Logistics providers
- Technology service providers
- Professional advisers
- Regulatory authorities
- Law enforcement agencies where legally required
Information will only be disclosed where there is a legitimate operational, contractual, legal, or regulatory basis for doing so.
Security
MANIDASO takes reasonable technical and organisational measures to protect personal information.
Security measures may include:
- Access controls
- Authentication procedures
- Secure hosting environments
- Encrypted communications
- Monitoring and logging systems
- Security reviews and updates
While reasonable safeguards are maintained, no internet-based system can be guaranteed to be completely secure.
Data Rights
Subject to applicable law, individuals may have the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Restrict processing
- Object to processing
- Request portability of personal information
- Withdraw consent where processing is based on consent
Requests may be submitted using the contact details below.
Data Retention
MANIDASO retains personal information only for as long as reasonably necessary to:
- Operate platform services
- Maintain Trust File records
- Support dispute resolution
- Meet legal obligations
- Protect legitimate business interests
Retention periods may vary depending on the nature of the information and services involved.
International Transfers
Where MANIDASO works with service providers located outside the United Kingdom, reasonable measures will be taken to ensure that personal information receives an appropriate level of protection.
Changes To This Policy
MANIDASO may update this Privacy Policy from time to time.
Any material changes will be published on this page together with an updated revision date.
Continued use of MANIDASO services following publication of updates may constitute acceptance of the revised policy where permitted by law.
Complaints
If you have concerns regarding the way MANIDASO handles personal information, we encourage you to contact us first so that we may attempt to resolve the matter.
You may also have the right to lodge a complaint with the relevant data protection authority, including the UK Information Commissioner's Office (ICO).
Contact
For questions regarding this Privacy Policy, personal information requests, data protection matters, or privacy-related concerns, please contact MANIDASO using the details below.
This Privacy Policy forms part of the MANIDASO governance framework and may be updated periodically to reflect operational, legal, regulatory, or platform changes. Users should review this page regularly to remain informed of any updates.
