TRUST & SECURITY

Report a scam or impersonation

If someone is impersonating MANIDASO, pressuring off-platform payment, or sending suspicious links, report it here. We log your report, issue a Security Report ID, and review evidence for protective action.

Active fraud only. Service disputes linked to a MANIDASO Reference ID must use Resolve.
Evidence-led reporting. Standards-led protection. Recorded outcomes.
For issues linked to a MANIDASO Reference ID, use Resolve →
ROUTE CHECK

Choose the correct route

Pick the path that matches your situation so your report is handled correctly.

CURRENT ROUTE
REPORT A SCAM

Impersonation, phishing links, off-platform payment requests, fake invoices, suspicious contact routes.

You are here
RESOLVE

Complaints or disputes linked to a MANIDASO Reference ID (Order / Move / Pay / Verify / Resolve)

Deception / impersonation → Report here. Recorded service dispute → Resolve. Wrong route may delay handling.

Stop and protect yourself

  • Never share OTP or verification codes. If anyone asks for a code “to verify” or “release” anything, assume it is a scam.
  • Stop contact with the suspected scammer.
  • Do not pay outside MANIDASO or to personal names or numbers.
  • Preserve evidence (screenshots, links, receipts).
If you believe your account is being accessed right now, secure it immediately (change passwords, enable 2FA) before submitting.

Official MANIDASO rules

MANIDASO will never:

  • Ask for your OTP or verification code
  • Ask for your password
  • Request remote access to your phone
  • Instruct you to pay personal accounts to “secure” an order
  • Ask you to “move the conversation” to complete a transaction informally

What is an OTP?

An OTP is a one-time security code from your bank, email, or app. MANIDASO will never ask for it. If you shared a code, act immediately: secure your accounts and report here.

Common names (all mean the same thing):
  • OTP
  • Verification code
  • Security code
  • One-time code
  • Login code
  • 2FA code or Authentication code

What to report

  • Impersonation — fake staff, fake WhatsApp numbers, fake social profiles
  • Off-platform payment pressure — “deposit to secure your order”, “pay my personal account”
  • Suspicious links / phishing — fake tracking, invoices, “verify your account”
  • Account takeover attempts — requests to confirm codes or logins
  • Deceptive trading behaviour — fake receipts, repeated misleading claims
  • Counterfeit or prohibited goods — misrepresentation, restricted items, brand abuse
  • Other security concern — anything deceptive, unsafe, or coercive

What you receive

  • A Security Report ID issued on submission
  • Clear next steps based on your scenario (paid vs not paid)
  • Evidence-led review: what is verifiable, what is missing, what is required
  • Protective action where possible: warnings, restriction measures, and reports to relevant platforms or providers (as applicable).
  • A confirmation message with next steps
Reporting does not guarantee recovery. If payment occurred, we guide you to the safest recovery route (bank or provider dispute) and help you preserve evidence.
MANIDASO may share relevant details with service providers or authorities where required for safety, fraud prevention, or legal compliance.

Security report

Submit what you know. Upload evidence where possible. Precise reports are actioned faster.

If you shared an OTP or verification code, stop contact immediately and report here.
Choose where the scammer contacted you or where you saw the link or profile.
Paste exactly what you see (including @ and full link).
Do not upload OTPs or verification codes. If you shared one, write: “OTP shared — Yes”.
Do not upload bank PINs or full card numbers. Redact sensitive details where possible.
Incident summary
Human check (required)
MANIDASO is standards-led. We review records and evidence before confirming protective action. Reporting does not guarantee recovery.
Security report received

Thank you. Your report has been logged. Do not engage further with the suspected scammer. Preserve your evidence and keep all messages, receipts, and links.


- We review the evidence and confirm what is verifiable
- If impersonation or active fraud is indicated, we prioritise review and take protective action where possible
- If payment occurred, we provide recovery guidance and the evidence you may need

MANIDASO never requests OTP or verification codes, passwords, or remote access.
We couldn’t locate that request yet

We couldn’t match your details to an active request. Please check your reference ID (if you have one) and confirm your WhatsApp number includes the country code.

If you don’t have a reference yet, message the Operations Desk with your name + request type and we’ll locate it and issue a reference.
FAQ

Quick questions

Clear answers before you submit.

01
What happens after I submit?

You’ll receive a recorded Security Report ID and a confirmation message. We review the evidence and reply with next steps.

02
I didn’t pay. Should I still report?

Yes. If you saw impersonation, suspicious links, or pressure to pay, reporting helps us warn and block where possible.

03
I paid or shared details. What should I do now?

Stop contact immediately. Contact your bank/provider first. Then submit your report with proof of payment and screenshots.

04
Where are MANIDASO’s official contact routes listed?

Official channels are listed on manidaso.com only. If in doubt, stop and report.

TRUST & SECURITY

Trust on MANIDASO

How verification, recorded payments, and delivery checkpoints protect trade.

MANIDASO does not operate as a bank, escrow institution, or financial intermediary.

Services are provided subject to verification outcomes and platform scope.