Start the right request
Choose the correct starting point for your request. We review the scope, identify any checks or requirements, and confirm the next step before action begins.
If your request begins with sourcing or supply, it typically starts with Mart. If it begins with checking, shipment handling, tracking, or issue review, it begins outside Mart.
Two clear ways to begin
Every request enters MANIDASO through a defined route. Choose the route that matches what you need first.
For sourcing, buying, or seller participation
Start here if you want to find products, request sourcing support, or apply to supply through MANIDASO Mart.
For checking, shipping, tracking, or resolving an issue
Start here if the trade already exists and you now need verification, shipment coordination, tracking, or case review.
Choose your request
Select the request that matches your situation. We review each request before action begins.
Request sourcing
Tell us what you want to buy. We review availability, supplier route, and whether any checks are needed before the next step.
Apply as a seller
Apply to supply through MANIDASO Mart. We review your business details, product type, and readiness for platform standards.
Start verification
Request checks for an item, seller, document, or transaction before payment, collection, or shipment.
Start a shipment
Submit collection details, item type, and destination. We confirm handling scope, route requirements, and what is needed before movement begins.
Track an order
Request a status update using your reference. We reply with the latest recorded stage and any action required.
Resolve an issue
Report a problem, discrepancy, or dispute. Provide the reference, dates, and supporting details so we can review the case.
Every request follows a reviewed process
Each request follows a reviewed entry process. We confirm the scope, identify any checks, explain the next step, and record progression as the route moves forward.
Submit your request
Choose the correct form and provide the basic details.
We review the request
We confirm the scope, identify any checks, and assess what is needed.
We explain the next step
Before action begins, we tell you what happens next, including any fees, requirements, or route conditions.
The request progresses through the system
Where applicable, the route progresses through Verify, Pay, Move, and recorded checkpoints.
Platform Scope & Verification Notice
Requests are reviewed under published standards, process rules, and recorded handling steps. This notice explains what verification means, where MANIDASO’s role begins and ends, and how requests are assessed.
The points below clarify how verification, route handling, availability, and platform responsibility are applied across MANIDASO requests.
MANIDASO may review onboarding information, supporting documents, declared item condition, and route details depending on category, corridor, and risk.
“Verified” means defined checks were completed and the step was recorded. It does not guarantee future performance, authenticity in all circumstances, or commercial outcome.
Availability, timing, and acceptance criteria may change due to operational capacity, risk conditions, documentation gaps, or route limitations.
Payment handling and logistics may operate through separate services, partner processes, or published policies where applicable.
Trust mechanisms apply only as described in MANIDASO’s published standards, verification processes, and platform notices.
Clear answers before you begin
These answers cover common starting questions about requests, timing, supporting information, and corridor use. If a request needs more review, the next step is confirmed before action begins.
Do I pay to submit a request?
Submitting a request is free. If a service requires a fee, we confirm that before any action starts.
How long does a reply take?
WhatsApp is usually the fastest route. We review the request and reply with the next step.
What do you need from me?
Basic request details first. If relevant, we may ask for photos, invoice details, serial numbers, IMEI references, business details, or identification documents.
Can I use MANIDASO from Ghana?
Yes. The current operating corridor is built for UK ↔ Ghana trade.
