MANIDASO Payment & Dispute Policy

Introduction

This Payment & Dispute Policy explains the principles that may apply to payment progression, verification procedures, dispute handling, evidence submission, and Trust File record management within the MANIDASO platform.

MANIDASO operates as a trade governance platform that structures participation, verification, payment progression, movement records, and Trust File documentation across defined trade routes.

This policy should be read together with the Terms & Conditions, Privacy Policy, Cookie Policy, Accessibility Statement, and other governance documents published by MANIDASO.

Acceptance of Terms

By using MANIDASO, you confirm that:

• You have read and understood these Terms.
• You are legally capable of entering commercial arrangements.
• Any information submitted to MANIDASO is accurate and complete.
• You will use the platform only for lawful purposes.
• You will comply with applicable laws and regulations relevant to your activities.

Continued use of the platform may constitute acceptance of future revisions to these Terms.

Eligibility

Participation in MANIDASO is restricted to:

• Businesses
• Traders
• Buyers
• Sellers
• Logistics providers
• Service providers
• Individuals legally capable of entering commercial arrangements

MANIDASO may refuse, suspend, restrict, or terminate access where eligibility requirements are not met.

Platform Participation

MANIDASO operates as a trade governance platform.

Participation may include:

• Trade requests
• Product listings
• Route participation
• Verification procedures
• Payment progression processes
• Movement records
• Trust File creation
• Dispute handling

Participation does not guarantee acceptance, verification approval, payment progression, trade completion, delivery, or transaction success.

MANIDASO reserves the right to review, restrict, suspend, or remove participation at its discretion.

Buyer Responsibilities

Buyers are responsible for:

• Providing accurate information
• Reviewing listings carefully
• Conducting appropriate due diligence
• Providing requested verification information
• Complying with payment requirements
• Maintaining accurate communications
• Reviewing route conditions before participation

Buyers remain responsible for their own commercial decisions and transactions.

Seller Responsibilities

Sellers are responsible for:

• Providing accurate listing information
• Maintaining truthful product descriptions
• Supplying requested documentation
• Complying with verification procedures
• Maintaining accurate inventory information
• Cooperating with dispute investigations
• Complying with applicable laws and regulations

Misrepresentation may result in suspension, removal, or other enforcement action.

Verification

Verification is a governance process intended to improve transparency and reduce risk.

Verification outcomes may include:

• Approved
• Pending
• Under Review
• Additional Information Required
• Declined

Verification does not constitute certification, endorsement, legal advice, regulatory approval, warranty, guarantee, insurance, or a representation that a transaction will succeed.

MANIDASO reserves the right to determine verification requirements and outcomes.

Payment Progression

MANIDASO may support structured payment progression processes.

Payment activities may involve:

• Payment providers
• Financial institutions
• Banks
• Escrow providers
• Payment processors
• Other authorised third-party providers

Unless expressly stated otherwise, MANIDASO is not a bank, payment institution, money services business, escrow provider, or regulated financial services provider.

Participation in payment-related processes remains subject to the terms, policies, and requirements of relevant third-party providers.

Movement Records

Movement records may be maintained to record the progression of goods, shipments, documentation, and route activity.

Movement records may include:

• Dispatch records
• Route checkpoints
• Delivery confirmations
• Logistics updates
• Custody records
• Supporting documentation

Movement records are intended to support transparency and record keeping.

They do not constitute guarantees of shipment condition, delivery performance, customs clearance, route availability, or trade completion.

Trust Files

MANIDASO may maintain Trust Files relating to trade activity.

Trust Files may contain:

• Trade requests
• Verification records
• Communications
• Payment progression records
• Movement records
• Delivery confirmations
• Dispute records
• Supporting documentation

Trust Files are maintained for governance, transparency, compliance, record-keeping, and dispute support purposes.

MANIDASO reserves the right to retain, review, update, archive, or remove Trust File records in accordance with applicable policies and legal obligations.

Prohibited Conduct

Users must not:

• Submit false or misleading information
• Misrepresent identity, authority, ownership, or eligibility
• Upload unlawful content
• Infringe intellectual property rights
• Circumvent platform controls
• Interfere with platform operations
• Engage in fraudulent activity
• Attempt unauthorised access
• Use the platform for unlawful purposes

MANIDASO may investigate suspected violations and take appropriate action, including suspension or termination.

Intellectual Property

The MANIDASO platform, trademarks, logos, trade names, content, systems, records, documentation, frameworks, processes, visual designs, and associated intellectual property are owned by or licensed to MANIDASO LTD.

No rights are granted except as expressly stated.

Unauthorised use of MANIDASO intellectual property may constitute infringement of applicable intellectual property rights.

Third-Party Services

The platform may reference, integrate with, or rely upon third-party providers, including payment providers, verification providers, logistics providers, communication providers, technology providers, and other service partners.

MANIDASO is not responsible for the services, actions, omissions, policies, availability, or performance of third parties.

Use of third-party services may be subject to separate terms, policies, and contractual arrangements.

Changes to the Platform

MANIDASO may modify, suspend, replace, restrict, discontinue, or enhance any platform feature, service, route, verification process, Trust File process, governance procedure, or operational function at any time.

MANIDASO is not required to maintain any particular functionality, route, process, service, or feature.

Liability

MANIDASO provides the platform on an "as available" and "as provided" basis.

To the fullest extent permitted by law:

• MANIDASO makes no guarantee regarding transaction outcomes.
• MANIDASO does not guarantee trade completion.
• MANIDASO does not guarantee payment performance.
• MANIDASO does not guarantee delivery performance.
• MANIDASO does not guarantee verification outcomes.
• MANIDASO does not guarantee the accuracy of information supplied by third parties.

Users remain responsible for their own commercial decisions and transactions.

Nothing within these Terms excludes liability that cannot legally be excluded under applicable law.

Termination

MANIDASO may suspend, restrict, or terminate access where:

• These Terms are breached.
• Information provided is inaccurate.
• Fraudulent activity is suspected.
• Regulatory concerns arise.
• Continued participation presents operational, legal, reputational, or security risks.

Termination may occur without prior notice where reasonably necessary.

Changes to These Terms

MANIDASO may update these Terms & Conditions from time to time.

Updated versions will be published on this page and become effective upon publication unless otherwise stated.

Continued use of the platform following publication of revised Terms may constitute acceptance of those revisions.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions regarding these Terms & Conditions may be directed to MANIDASO LTD through the contact details published on the platform.

Further governance information may be found within the Privacy Policy, Cookie Policy, Payment & Dispute Policy, Platform Standards, Trust Policy, Accessibility Statement, and other official MANIDASO documentation.