Resolve a recorded case
Resolve is the official case route for issues linked to a MANIDASO record. We verify the record, assess evidence, and confirm the next step in writing.
What Resolve does
A controlled process for recorded cases — designed to protect both parties and the platform.
Verified facts first
We confirm what is recorded, what is disputed, and what can be evidenced before issuing a position.
Standards-led decisions
Outcomes follow Platform Standards and Trust Policy — not pressure, noise, or inbox escalation.
Clear next step
We confirm the route forward: action, escalation, referral, or closure — with the reason recorded.
When to use Resolve
Use Resolve for
Do not use Resolve for
How Resolve works
Submit
Submit a Resolve case. Include your Reference ID where available. If not, we locate the record using your details.
Confirm scope
We confirm the related service, record, and case category.
Review evidence
If anything is missing, we specify exactly what is required to proceed.
Confirm position
We confirm what is recorded, what is established, and what can be supported by evidence.
Confirm route
We confirm the route: action, escalation, referral, or closure — with the reason recorded.
Issue written outcome
We issue the outcome in writing, confirm any next steps, and lock the record for audit and future reference.
Case status guide
Statuses reflect the current handling stage.
Evidence & minimum information
Resolve confirms the route based on verified records, evidence, and scope.
We may require
Minimum required
Outcomes & limits
Resolve confirms the next step based on the recorded case, verified evidence, and scope. The items below set expectations on what Resolve can issue — and what it cannot guarantee.
Possible outcomes
Important
Quick questions
Use the official route
OUR IMPACT
Verified trade is changing lives across continents.
