Verify before acting
MANIDASO advises all buyers, suppliers, service providers and prospective partners to verify communications before transferring funds, releasing goods or disclosing confidential information.
Fraudulent parties may impersonate organisations, copy branding, create misleading social-media accounts or alter payment instructions.
The presence of the MANIDASO name, logo or trade reference within a message does not by itself establish authenticity.
Official website and email communications
Official public information should be checked through the MANIDASO website at:
manidaso.com
Official MANIDASO email communications should originate from an authorised @manidaso.com address.
Participants should remain cautious because the visible sender name displayed by an email service can be falsified. Where a request concerns money, account details or release of goods, verify it through a separately obtained official contact channel.
Payment instructions
Do not rely solely on:
- Screenshots of bank transfers
- Forwarded payment confirmations
- Messaging-app instructions
- Unexpected changes to account details
- Requests to send funds to an unrelated individual
- Pressure to proceed before verification is complete
A change in payment instructions should be independently confirmed before funds are sent.
Where an authorised payment provider is used, participants should also verify the provider’s own reference and instructions directly through that provider.
Trade references
A MANIDASO trade reference should be checked against the current status of the associated Trust File.
A valid reference does not necessarily mean that payment has been authorised, goods may be released or the trade has been completed.
Participants must confirm the relevant status and authorised next action.
Goods and documents
Suppliers should not release goods solely because a buyer presents a message or image claiming that payment has been made.
Buyers should not treat product photographs, inspection images or shipping documents as conclusive where the source and relevance have not been established.
Sensitive identity, commercial and payment documents should only be shared through an approved channel and for a defined purpose.
Reporting suspected misuse
Suspected impersonation, fraudulent communications or unauthorised use of the MANIDASO name should be reported to:
security@manidaso.com
or
contact@manidaso.com
Reports should include the relevant email address, telephone number, website, message, payment instruction or trade reference where available.
MANIDASO may preserve and investigate reports, notify affected parties or refer appropriate matters to service providers or competent authorities.
